This year has seen a veritable flood of emails promoting “CyberMonday Madness” sales of all types, none of which have really been of interest to me, however when I saw the one from GHI I really sat up and took notice.
[quote]Cyber Monday Coupon
Please enter the above code to recieve a 20% discount. This code is not valid for sale items. [/quote]
Great! Good on you, GHI! ;D
I set a reminder in my calendar and eagerly await the great event.
But when the times comes and I try and use the coupon, I get no discount. Perplexedly I email GHI to ask why it isn’t working, and get a response:
Well, as you can see in the image from the checkout page, there is a list of “specific categories” covered by the coupon, and clearly states “Module”, on a line of its own, not indented or under any subheading, and if an" EMX Module" isn’t a module then I don’t know what is!
An hour later I receive another email from GHI, an updated coupon into which now has had inserted the words
Look like GHI made a mistake. Under Australian they would have to honour the original offer, but this is the US. Still, not good for customer relations. But sadly it doesn’t stop there…
I then try and place an order for ten EMX modules. Ten is a good number because it comes in under the AU $1000 GST free import level, and GHI has been giving 10% discounts on this quantity for the last couple of years. I’ve spent over $5,000 with them over this period, not huge amount for them perhaps, but significant for me. But this time, no discount. And in response to my querying email, I receive:
[quote]With regards to the discount on EMX modules, that was a volume discount. We have recently removed that volume discount level and all System on Module volume discounts start at a MOQ of 100. Please let us know if there is anything else we can do for you.[/quote] :wall:
Well, I had been hoping to move to G120 modules as a lower cost EMX replacement. I have had ten of those sitting there for the last 6 months waiting for GHI to fix the reported and acknowledged firmware bugs preventing them from being used - perhaps that would be a good place to start.
Well, the CyberMonday promotion hasn’t really worked to reward my support, or make my day better. Quite the opposite, really.
Today is my dad’s birthday. One year since he died, and each time I go to the workshop it reminds me of him, and the skills he had that I’ll never have, now lost.
Bring on tomorrow…