Everyone has their own views on customer service and how to create the best customer experience but the goal at the end is the same: satisfied customers. I recently found a book that is a small read called The Fred Factor. Anyone who is in a customer service position should read it. If you have read it, what do you think?
it would have been a nice customer service of you, if you have offered the book instead of asking us to buy and then read the book, haven’t you learned anything from that book :whistle:
I knew there was something missing, I will create a contest of some sort in April and give a few books out, thank you for that amazing idea.
dang not the expected answer, you are becoming a bit too nice :), nonetheless the contest is welcomed
My first response was “mind your own damn business” :whistle: but because of the book I didn’t say it.
lol that’s more like it :), and since the book had that much affect on you, then it’s definitely worth the read
cheers and thanks for the find
Are we seeing the end of the lists? Or will it just be harder to get on one?
Once you are on a list then you are no longer a customer ;D