I agree with Chris, but I think it should be better to divide the “support” function of the forum from the “discussion/briefing” function.
A Fez product user now has “only” the forum to ask for support. This is certanly a good thing that shows a great transparency by GHI company and a good way to work; it shows also that GHI takes care of each suggestion and problem and that it has nothing to hide to its users. But there are situations in which this is not a good support tool.
Take for an instance a situation in which a user has a project deadline to respect and needs to have an urgent need of support: would not be better to have a support tool in which user’s requests are traced and in which user should have an estimated request closed time?
I know, this is difficult because here we are wiring, soldering, experimenting, shorting and so on.
I’m talking about this issue because I’m going to use my Rhino for a professional project and I’m a little bit worried about support: my customer will probably ask me for support if something will not work and at the moment I’m not able to provide it because using only the forum I have not warranty that someone will take care of my problem.
I want to add that I am quite satisfied by fez products and I’m only talking about the support issue to clarify my ideas and to know what do you think about this!!!